At gl99, we believe that gaming should always be fun — never a source of stress, financial strain, or personal harm. We're committed to providing Filipino players with the tools, information, and support they need to keep their gaming experience safe, enjoyable, and within healthy limits. This page is your complete guide to responsible gaming at gl99.
gl99 gives every Filipino player direct control over their gaming activity. These tools are free, easy to use, and available 24/7 through your Account settings or by contacting our support team.
Set daily, weekly, or monthly deposit limits on your gl99 Account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 7-day cooling period.
Define the maximum amount you're comfortable losing in a given period. When your loss limit is hit, gl99 will automatically pause your gaming session for the remainder of that period — no override, no exceptions.
Set a maximum session duration. gl99 will send you a reminder when you're approaching your limit and automatically log you out when the time is up. Ideal for players who lose track of time during live dealer sessions.
Take a short break from gl99 — 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, your Account is temporarily suspended. You won't receive any promotional emails or bonus offers during this time.
Request a longer exclusion — 3 months, 6 months, 1 year, or permanent. gl99 will block your Account and make every reasonable effort to prevent re-registration. This is our strongest responsible gaming tool and is recommended for players who feel they need a serious break.
Enable periodic pop-up reminders that show how long you've been playing and how much you've wagered in the current session. A simple but powerful nudge to stay aware of your gaming activity in real time.
Under Philippine law and PAGCOR regulations, casino-style gambling is restricted to individuals aged 21 years and above. gl99 enforces this rule strictly — no exceptions, no workarounds.
Every gl99 player must verify their age before making their first deposit or withdrawal. We use a multi-step KYC (Know Your Customer) process that includes government-issued ID verification. Accepted IDs include Philippine passport, SSS ID, UMID, driver's license, PhilSys National ID, and PRC ID.
If gl99 has reasonable grounds to believe that a player is under 21 years of age, the Account will be immediately suspended pending age verification. Any winnings accumulated during this period will be withheld until verification is complete. If the player is confirmed to be underage, all winnings will be forfeited and the Account permanently closed.
Parents and guardians: please ensure that minors in your household do not have access to your gl99 Account credentials. If you suspect that a minor has accessed your Account, contact gl99 support immediately via live chat.
Allowing a person under 21 to gamble is a violation of Philippine law. gl99 takes this obligation seriously and cooperates fully with PAGCOR and law enforcement in cases involving underage gambling.
Problem gambling can affect anyone — regardless of income, education, or background. Knowing the warning signs is the first step toward getting help. Be honest with yourself when reviewing this list.
Continuing to gamble in an attempt to win back money you've already lost — often leading to even bigger losses. This is one of the most common and dangerous patterns in problem gambling.
Using money meant for rent, bills, groceries, or family needs to fund gambling. If you're borrowing money or selling belongings to gamble, please seek help immediately.
Feeling anxious, irritable, or depressed when not gambling. Using gambling as a way to escape problems, stress, or negative emotions rather than for entertainment.
Lying to family members, friends, or colleagues about how much time or money you spend gambling. Feeling the need to keep your gambling activity secret is a significant warning sign.
Regularly spending more time gambling than you intended. Missing work, school, family events, or social commitments because of gambling sessions that ran longer than planned.
Repeatedly trying to cut back or stop gambling but being unable to do so. Feeling a compulsive urge to return to gambling even after deciding to take a break.
Answer these questions honestly. If you answer "Yes" to three or more, we strongly encourage you to use gl99's self-exclusion tool or contact our support team.
If you answered "Yes" to 3 or more questions, please consider using our self-exclusion tool or reaching out to our support team. You are not alone — help is available.
Requesting self-exclusion is straightforward. Follow these steps to pause or permanently close your gl99 Account.
Visit gl99.club and log in using your registered credentials. If you are unable to log in, contact our 24/7 live chat support directly — they can initiate self-exclusion on your behalf.
Navigate to your Account Settings and select the "Responsible Gaming" section. Here you will find all available tools: deposit limits, loss limits, session limits, cool-off periods, and self-exclusion.
Choose from 3 months, 6 months, 1 year, or permanent exclusion. Read the terms carefully — self-exclusion cannot be reversed before the chosen period ends. Permanent exclusion is irreversible.
Confirm your request. Your Account will be suspended immediately and you will receive a confirmation email. gl99 will also suppress all marketing communications for the duration of your exclusion period.
Self-exclusion from gl99 is an important step, but professional support can make a real difference. Consider reaching out to a counselor or support group in your area — in Manila, Cebu, Davao, or wherever you are in the Philippines.
gl99 Casino is built for Filipino players who love the thrill of the game — and who know how to keep it fun. Explore our full range of games, set your limits, and play with confidence.
21+ For players aged 21 and above only. Gambling is addictive. Know when to stop.